SHIPPING AND DELIVERY

WHERE DO MY SHIPPING COMES FROM?

All pieces are handmade in Colombia

HOW LONG DOES IT TAKES TO RECIEVE MY ORDER?

Once your purchase has been confirmed, we will send you a message with the guide number of your order International shipments take 5 to 6 business days to arrive, depending on the regulations of each country. Inside Colombian shipments takes 1 to 2 business days to arrive.

HOW TO CHECK THE STATUS OF MY ORDER?

Once your package has been sent, a unique tracking number will be sent to your designated email address. in case you don`t recieve this email please let us know at info@moutjewelry.com

WHAT DO I DO IN CASE MY PACKAGE IS LOST?

In case of loss or theft of the package sent. It is the responsibility of the transport company. The client must contact the courrier notified in the guide number to start the investigation process and find the location of the package.

WHAT SHOULD I DO IF MY SHIPMENT IS INCOMPLETE?

Notify us within 24 hours once you have received the order so that we can start the claim process with the transport company for the lack of a package or product.

IS YOUR PURCHASE FOR A GIFT?

If your purchase is for a gift please specify us in your order and we will pack it as a gift.

THROUGH WHICH COURRIER ARE SHIPMENTS DONE?

All our shipments are made through FEDEX

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